Careers

Are you passionate about digital strategy and building strong client relationships? ZAG Interactive is looking for a Senior Digital Account Manager to join our growing team. This is an exciting opportunity to work with a dynamic agency that values creativity, collaboration, and results.

As a Senior Digital Account Manager, you’ll be the primary point of contact for our clients, ensuring their success and satisfaction. You’ll manage multiple accounts, partner with internal teams, and advocate for client goals by identifying innovative solutions and growth opportunities. Your role will be critical in driving projects forward and exceeding expectations.

Responsibilities

• Build relationships, maintain, and enhance interactions with identified clients, while serving as the trusted advisor and main liaison for clients
• Take initiative and identify opportunities to enhance client strategies and achieve measurable results
• Develop strategic plan to communicate new ideas / cross-sell ZAG services
• Collaborate with internal teams to deliver high-quality digital solutions
• Ensure projects stay on time, on budget, and aligned with client objectives
• Stay up to date on features of all ZAG services as well as overall industry technologies and trends
• Provide capacity planning for client initiatives
• Manage Zoho CRM account data
• Track hours used for each client and report both internally as well as to the client, when applicable
• Produce statements of work and requirements gathering documentation
• Report directly to the AVP of Account Management

What We’re Looking For

• Experience: 5+ years in digital account management, digital agency or related roles. Understanding of web technologies and the web development life cycle
• Skills: Strong communication, organizational, and problem-solving abilities. Workfront and Zoho (CRM) knowledge is a plus
• Mindset: Self-motivated, proactive, and passionate about digital innovation with an ability to thrive in a fast-paced, collaborative environment

Why Join ZAG Interactive?

• Work with a talented team that values creativity and strategic thinking
• Opportunity to make a real impact on client success
• Competitive salary, benefits, and professional growth opportunities
• A culture that celebrates collaboration, learning, and innovation
• Remote opportunities available upon request

ZAG Interactive is looking for a full-time SEO Specialist to join our Marketing team. This role will be responsible for supporting our many SEO clients who are primarily banks and credit unions. The perfect candidate will have a mix of passion and SEO experience – juggling a large workload of project related SEO tasks as well as ongoing SEO clients. SEO experience is required.

Responsibilities

• Support basic SEO/GEO responsibilities
• Provide content optimization suggestions for clients
• Understand and advocate for technical SEO best practices
• Perform more sophisticated SEO skills including schema
• Audit sites for SEO best practices and opportunities
• Continue learning as SEO/GEO evolves
• Write SEO related blogs to support ongoing client literacy and ZAG’s ongoing marketing plans
• Organize and prioritize a very heavy workload from different teams
• Expertly lead client-facing and internal calls on SEO topics

Requirements

• BA/BS degree in digital marketing or communications (or equivalent)
• 2-3 years of SEO experience
• Excellent verbal and written communication skills
• Strong understanding of on-page and off page best practices
• Experience supporting standard SEO tactics (keyword research, meta tags, content optimization)
• Technical SEO experience (or willingness to learn) including schema markup and other tactics
• Strong business writing and editing skills
• Knowledge of the Microsoft suite
• Google Analytics certification and fundamental skillset
• Proficiency with Google Search Console
• Willingness to learn several CMS’ on the job
• Thrive in a fast-paced, constantly changing environment
• Experience in financial services is a plus, and willingness to quickly learn is essential

Our agency is located in Glastonbury CT (outside of Hartford) so a hybrid work schedule is preferred. Candidates outside of the area must be within reasonable driving distance of the office and/or within the Eastern Time Zone in order to effectively work with other teammates.

ZAG Interactive is looking for a Solutions Architect – HubSpot Implementations & Integrations to join our growing team.

In this hybrid strategic/technical role, you’ll partner closely with Sales, Strategy, and Delivery teams to design, present, and implement smart and scalable solutions using the HubSpot platform (to start).  You’ll play a pivotal role in helping our clients get the most from their investment in ZAG and HubSpot.

 You’ll act as a trusted technical advisor, bringing together deep CRM knowledge, business process insight, and creative architecture to help prospective and existing clients achieve their goals. From discovery to architecture to execution, you’ll help deliver connected experiences that support growth, automation, and drive value.

 If you’re someone who enjoys solving complex problems, thrives in fast paced environments, and loves turning technical complexity into reliable, actionable outcomes for banks and credit unions, we’d love to hear from you.

Responsibilities

• Strategic Advisory
  • Serve as a strategic advisor to clients, translating business objectives into scalable HubSpot architecture
  • Experience with architecting scalable CRM/automation systems in similar platforms (Salesforce, etc.)
• Presales & Discovery
  • Partner with the Sales Team to support the presales process through technical discovery, demos, and solution presentations
  • Build demo environments (in the HubSpot Sandbox) and proof of concept implementations that showcase ZAG and HubSpot’s capabilities
• Architecture & Solution Design
  • Assess technical feasibility and capture discovery inputs (systems, data, constraints)
  • Architect end-to-end CRM and marketing automation solutions tailored to client goals and use cases
  • Design and diagram technical solutions (Lucidchart/Visio) to communicate processes and integrations
  • Create clear and thorough documentation (functional specs, data flows, API mappings, architecture diagrams)
  • Write detailed user stories and scopes for implementation and handoff
• Cross Functional Collaboration
  • Collaborate with internal teams (sales, development, strategy, analytics, QA) to align solutions with client requirements
• Implementation & Build
  • Lead HubSpot implementations
  • Build and configure advanced workflows, pipelines, lifecycle stages, lead scoring models, and marketing automation systems in collaboration with and driven by the strategic direction of the ZAG Digital Strategist

• Data Migration & Integrity
  • Lead and partner with clients in technology audits and data migration planning, including data hygiene, mapping, and QA
  • Manage data migration and integrity across systems, ensuring clean and actionable CRM data

• Client Enablement & Delivery Management
  • Deliver client training, enablement resources, and documentation that empower long-term success
  • Adhere to project timelines and ensure delivery across internal and external stakeholders
• Internal Thought Leadership & Knowledge Sharing
  • Help mentor internal team members and support knowledge sharing on emerging tools and methodologies
  • Collaborate on strategic roadmaps for growth, optimization, and adoption of the HubSpot platform across ZAG teams
• Continuous Improvement / Staying Current
  • Stay up to date on HubSpot platform capabilities, third-party tools, and evolving integration best practices
  • Stay ahead of new HubSpot features, API capabilities, and best practices to drive continuous improvement
  • Experience with AI‑powered CRM/automation tools and creating POCs that automate and streamline manual workflows.

What We're Looking For

• Required Qualifications
  • 5–10+ years of experience in CRM, RevOps, technical consulting, or solutions architecture
  • 3+ years of hands on HubSpot experience (Professional or Enterprise tiers)
  • Proven success designing or implementing HubSpot’s Marketing, Content, or Data Hub solutions
• Technical Expertise
  • Strong understanding of data modeling, integrations, custom properties, and automation logic
  • Working knowledge of HubSpot APIs, Data Hub, or integration platforms (Zapier, etc.)
  • Skills in SQL or large dataset manipulation
  • Skilled in creating solution diagrams and technical documentation (Lucidchart, Visio, etc.)
• Functional & Consulting Skills
  • Ability to translate business challenges into strategic, technical solutions
  • Experience leading client-facing implementations and managing stakeholder expectations
• Communication & Collaboration
  • Excellent communication skills, including presenting technical concepts to nontechnical and executive audiences
  • Experience with tools like Teams, Workfront, etc.

• Operational Requirements

  • Must work EST hours (8am–5pm)

• Preferred Qualifications
  • Experience at a HubSpot Solutions Partner or digital/technical agency
  • HubSpot certifications (Marketing, Sales, Content, Data)
  • Familiarity with Salesforce and/or other CRM platforms
  • Experience working with financial institutions (Bank or Credit Union space)
• Mindset
  • A collaborative, curious self-starter who is comfortable working independently or cross functionally, driven by digital innovation, and energized by fast paced, client centric work.

Why Join ZAG Interactive?

• Work with a talented digital team that values strategy, creativity, and innovation
• Make a direct impact on client success and digital transformation
• Competitive salary, benefits, and professional development opportunities
• A culture rooted in collaboration, growth, and continuous learning
• Hybrid work model preferred for candidates within commuting distance; remote considered for Eastern Time Zone candidates