If you are concerned your website may be down, please find information on Active Incidents in case there is an outage related to an ongoing issue already being addressed. If there is nothing related to your website on that list, please enter a ticket into Workfront and be sure to mention that you are experiencing a Site Down Emergency. If your website is down during non-business hours (any time other than 8 a.m. – 5 p.m. EST or on the weekend), please send an email to [email protected].
We take every precaution to ensure that there is as little downtime as possible for the sites we host. That said, regular maintenance is necessary to ensure your website’s optimal performance and security. We always attempt to perform maintenance during times when it will have the least impact on your operations. Despite our best efforts, it’s possible that a maintenance event could lead to unplanned or extended service interruption.
Any update made in Workfront triggers notifications to our Client Services team members, and the team is constantly monitoring the system to ensure nothing is missed. One extra step you can take to make sure your update is received as soon as possible is to utilize the "tagging" feature on your comment. If you're not sure how to tag someone within Workfront, see the information below.
When you make a new status update to your ticket you will see a small icon in the lower right-hand corner that looks like two people talking. If you click on that, a new field will pop up where you can type in the name of the developer you've been working with. As you start typing, their full name will generate and you can click to add them to the note. You can add as many people as you want. Tagging this person sends an email to them and generates a notification in their Workfront instance to make them aware of your update.
Your ZAG Help and Workfront logins are identical. Both are case sensitive, so make sure you are entering your information using the same capitals and lowers with which you set up your account. If you are sure you have that right, please contact your Account Manager or call our office at 860.633.4818 and we will assist you.
Your Account Manager is always happy to create new user logins for you or any members of your team. Please contact them directly to request a new user ID or contact ZAG at 860.633.4818. An existing user can also request a new user login for a team member by entering the request into ZAG Help.
You can submit a new ticket at ZAG Help by logging in with your Workfront credentials. These PDF instructions further explain how to enter a ticket.
You can view existing or previously closed work requests on Workfront. Please log in with the same credentials you use for ZAG Help. These PDF instructions further explain how to view existing tickets.
If you have lost or forgotten your username or need your password reset, please contact your Account Manager or call ZAG's directly at 860.633.4818.
You are using an unsupported web browser
ZAG Interactive does not support Internet Explorer 11 or older. Please upgrade to a modern browser such as Chrome, Firefox, Edge, or Safari.
You are leaving ZAG Interactive
You are now leaving the ZAG Interactive website and going to a website not operated by ZAG Interactive. ZAG Interactive is not responsible for the content of this site and the privacy and security policies may differ from those practiced by ZAG Interactive. The third party website may provide less security than ZAG Interactive's website. ZAG Interactive does not represent the third party or you if you enter into a transaction. ZAG Interactive is not endorsing or guaranteeing the products, information or recommendations provided by linked sites. ZAG Interactive is not liable for any failure or services advertised on third party sites. Our lawyers would like to thank you for reading this.
